Nactor Repairs Privacy Policy
Effective Date: 04 October 2025
At Nactor Repairs, your privacy is important to us. We are committed to protecting the personal information you provide when using our services, whether through our website, landing pages, WhatsApp, phone calls, or in-person interactions. This Privacy Policy explains what information we collect, how we use it, and how we protect it.
1. Information We Collect
We may collect the following types of personal information:
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Contact Information: Name, phone number, email address, and physical address.
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Service Information: Details about your appliances, repair history, and preferences.
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Payment Information: Payment method, card details (if processed), and billing info.
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Communication Records: Messages, call recordings, or chat logs when interacting with our team or AI systems.
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Usage Data: IP addresses, browser type, location data, and how you interact with our website or services.
2. How We Use Your Information
We use your information to:
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Provide repair services efficiently and accurately.
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Schedule appointments, confirm bookings, and send reminders.
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Follow up on service quality and handle complaints or returns.
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Process payments and invoices securely.
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Improve our services, including AI-assisted automation and marketing.
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Communicate offers, promotions, or service updates (you can opt-out anytime).
3. How We Share Your Information
We do not sell your personal information. We may share your data with:
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Technicians or subcontractors performing repair services on your appliances.
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Service providers that support our operations (e.g., payment processors, AI automation platforms, IT providers).
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Legal authorities if required by law or to protect our rights.
All third parties are required to keep your data secure and use it only for the purposes outlined above.
4. How We Protect Your Information
We take your privacy seriously and implement technical and organizational measures to protect your data, including:
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Encrypted communication (HTTPS, WhatsApp secure messaging).
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Secure storage of records and limited access to staff and subcontractors.
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Regular monitoring of our systems for vulnerabilities.
5. Your Rights
You have the right to:
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Access the personal information we hold about you.
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Request correction or deletion of your data.
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Opt-out of marketing communications at any time.
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Request restrictions on how your data is processed.
To exercise these rights, contact us at info@nactor.co.za.
6. Cookies and Tracking
Our website may use cookies and similar technologies to enhance your experience, track interactions, and optimize marketing campaigns. You can manage or disable cookies in your browser settings.
7. Children’s Privacy
Nactor Repairs does not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such data, please contact us immediately.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.
9. Contact Us
For questions, concerns, or requests related to your personal information:
Email: info@nactor.co.za
Phone: 0810540098
Address: 117 Bezuidenhout Avenue, Bezuidenhout Valley, Johannesburg